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Emergency Road Service: Reduce waiting time and expenses with real-time dispatching.

Emergency Road Service

"With SmartSpot we have consistently kept Receive to ON-Scene scores in the 20 to 25 minute range, and we were able to reduce labor costs by twenty-five percent."

Steve Pavoni
Assistant Manager, ERS, CAA Québec

ERS Highlights

  • Routing and geo-coding with AAA National's Kivera Routing Engine
  • Connects with third-party towing applications
  • ERS Online calls entered by your members on AAA.com
  • Roadside assistance partner (RAP) programs
  • GSP-enabled mobile solutions, including Mentor Ranger™ and the RIM BlackBerry®
  • Automatically adjusts for road conditions during rain, snow, or construction
  • Process roadside battery and accessory sales
  • Automated intelligent dispatching handles busy and slow times of day

The AXIS Emergency Road Service toolkit provides real-time dispatching and intelligent automation that saves time, decreases costs, reduces errors, and improves the member experience. You can tailor Campana's full line of Emergency Road Service products and automation tools for greater control of call handling.

AXIS Emergency Road Service toolkit integrates with AXIS Navigator and the other AXIS Toolkits to provide customer service representatives with a comprehensive, customer-centered view of information.

The Emergency Road Service Toolkit

AutoSpot
AutoSpot provides basic call spotting capabilities, automatically matching each call to the garage or driver with the appropriate service type, for the appropriate call grid.

Dispatcher Workbench
Dispatcher Workbench allows dispatchers and spotters to monitor emergency road service calls and driver activity.

Digital Dispatch
Digital Dispatch features in-vehicle (Mentor Ranger™/MDC) and hand-held (RIM BlackBerry®) wireless communication devices to provide timely, efficient call processing and accurate driver location tracking.

Emergency Road Service
AXIS Emergency Road Service is a real-time dispatching system that receives and handles calls from call centres, the internet, and partners.

MapSuite
MapSuite provides two interactive products: MapBuilder, a versatile map database-building tool and MapLocator, which integrates with Call Receive to geo-code calls and assist Call Takers.

Phone Ahead
Phone Ahead provides fully automated member notification using voice recordings of estimated time of arrival and on-scene time.

SmartSpot
SmartSpot provides hands-free, rules-based call spotting to match an incoming road service call with the best available garage and driver.